How do I reset my password?
Open the nu app, go to the login screen, and tap “Forgot password?”. We will email a reset link to the address associated with your account.
nu – Nutrition & Fasting
We are here to help
Need assistance with your account, fasting plans, or data privacy? The nu team is one message away. Check the resources below or reach out directly so we can get you back on track.
Contact the team
We aim to answer every request within one business day.
- Email: mateo@ostraventures.com
- Hours: Monday – Friday, 9:00 – 18:00 CET
- Response time: Under 24 hours for all tickets
Self-service
Find quick answers in the app:
- Open the Chat tab and ask “Help center” for instant tips.
- Visit Settings → Support for troubleshooting guides.
- Use Settings → Data & Privacy to manage exports or deletions.
FAQs
Why is my fasting streak missing?
Ensure you log your fasting start and end times each day. If the streak still appears incorrect, reach out with the dates that are missing and we will investigate.
Can I export my data?
Yes. In the app, go to Settings → Data & Privacy → Export data. You will receive a download link via email within 24 hours.
Need a human?
Our support specialists can schedule a quick call if your issue is easier to solve live. Include your preferred time window when you email us and we will send a calendar invite.
Mailing address (for legal correspondence only):
Ostra Ventures LLC, 131 Continental Drive Suite 305, Newark, Delaware